Frequently asked questions


What do I need to place a delivery order?

All IDs must be valid and not expired. If you have a temporary ID, you must have your old physical ID present as well as your printed temporary ID.

You are required to have your physical ID present and available for verification

Can I track my delivery order?

You will receive a text message from our support team once your order is being confirmed.

You will receive another text message, with a tracking link, once the delivery is on the way to your destination.

What forms of payment are accepted?

We DO accept virtual payments (such as cashapp, venmo, zelle or any others).

How long will it take for me to receive my delivery?

Deliveries can take anywhere from 2-4 hours from the time you place the order. This depends on delivery volume, driver availability, and other factors (such as location, traffic and weather).

Do I need a medical card to purchase at House of Dank?

NO, it is not required while shopping from our online store,

But a valid, unexpired medical marijuana patient card is required to browse and purchase products at our some of our provisioning centers.


Do you accept temporary approval emails from the state of California?

We accept temporary California medical patient emails within 10 days of issue. After ten days of approval, a physical medical marijuana patient card is required.


This email must contain your unique patient ID number.

What are the rules regarding out of state medical marijuana patient cards and identification?

We accept valid, unexpired medical marijuana patient cards issued by states with medical marijuana programs.


A valid, unexpired, government-issued photo ID is also required.

Rules & Regulations

Can my friend come in and watch while I shop?

No, each guest must have a valid medical marijuana patient card to enter the showroom, or a valid 21+ DL/ID card for our Adult Use stores.

Can my guest come in the lobby and wait while I shop?

Yes, guests without medical marijuana patient card are permitted to wait in the lobby as long as they are 18 or older.

Are pets allowed?

Only registered service animals are permitted on the premises of any of our facilities.

I am a Concealed Pistol License holder. May I bring my firearm into the provisioning center?

No weapons of any kind are allowed on the premises of any of our facilities.

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